Privacy policy

Last updated: May 16, 2024

At H2 HydroGenix™ , we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and share your personal information when you visit or make a purchase from our website.

Our store is powered by Shopify, which allows us to provide you with a secure shopping experience and related services.

By accessing or using our website and services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

📌 Contact Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

💳 Payment Information

  • Payment method details
  • Billing information
  • Transaction records

🛒 Order Information

  • Products viewed or purchased
  • Cart activity
  • Returns and exchanges
  • Purchase history

💻 Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Website interaction data
  • Cookies and tracking technologies

📩 Customer Support Information

Information you provide when contacting customer support.

2. How We Collect Information

We collect personal information:

  • Directly from you when you place an order or contact us
  • Automatically through cookies and website technologies
  • From Shopify and trusted third-party service providers

3. How We Use Your Information

We use your information to:

✅ Process Orders

  • Confirm payments
  • Ship products
  • Provide order updates and tracking

✅ Improve Our Services

  • Enhance website functionality
  • Personalize your shopping experience
  • Recommend relevant products

✅ Customer Support

  • Respond to inquiries
  • Handle returns, refunds, and exchanges

✅ Marketing & Advertising

  • Send promotional emails and updates
  • Display personalized advertisements

✅ Security & Fraud Prevention

  • Detect suspicious activity
  • Protect customer accounts and transactions

✅ Legal Compliance

  • Comply with legal obligations and regulations

4. Sharing Your Information

We may share your information with:

  • Shopify and payment providers
  • Shipping and fulfillment partners
  • Marketing and analytics providers
  • Legal authorities if required by law

We never sell your personal information to unauthorized third parties.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Remember customer preferences
  • Analyze website traffic
  • Deliver personalized advertisements

You can manage cookie preferences through your browser settings.

7. Data Security

We implement security measures to help protect your personal information.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw marketing consent
  • Request a copy of your data

To exercise any of these rights, please contact us using the information below.

9. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce store policies

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Children's Privacy

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with the revised date.

📩 Contact Information

H2 HydroGenix™
📍 Zurich, Switzerland
📧 info@enterdc.shop