Refund policy

Returns

At H2 HydroGenix , customer satisfaction is important to us. We offer a 30-day return policy , which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • With tags and accessories included
  • Accompanied by proof of purchase or receipt

To start a return, please contact us at info@enterdc.shop

Please contact us at info@enterdc.shop before returning any items. 
Our support team will provide the appropriate return instructions and return address.

If your return request is approved, we will provide return instructions. Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, feel free to contact us anytime at info@enterdc.shop.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and work quickly to resolve it.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products
  • Used personal care products
  • Items damaged through misuse
  • Sale items or gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to exchange an item is to return the original product first. Once the return is accepted, you may place a separate order for the new item.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The item must be:

  • Unused
  • In original condition and packaging
  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days .

Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at:

info@enterdc.shop