Shipping policy
1. Order Processing Time
At H2 HydroGenix , all orders are processed within 1-3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. 📦🚚
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated and displayed at checkout based on your location and selected shipping method.
Estimated Delivery Times:
- 🇪🇺 Europe: 5-12 business days
- 🇺🇸 United States: 7-15 business days
- 🌍 International Orders: 7-20 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or high shipping volumes.
3. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment in real time.
If you do not receive tracking information within a few days after your order has been shipped, please contact us at:
4. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes depending on your country's regulations.
These charges are the responsibility of the customer and are not included in product or shipping prices.
5. Delayed or Lost Packages
While we work with trusted shipping partners, delays may occasionally occur due to circumstances beyond our control.
If your package is significantly delayed or appears lost, please contact our support team and we will do our best to assist you.
6. Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order.
H2 HydroGenix is not responsible for orders shipped to incorrectly provided addresses.
📩 Contact Information
H2 HydroGenix™
📍 Zurich, Switzerland
📧 info@enterdc.shop